Winter's memories- The tower

In a convenience store, John wondered about what he could do in life. After working for almost 9 hours without any rest, his headaches intensified , resonated more intensely until it overwhelmed him causing him to lose control of his body. He wake up on the floor, surrounded by fruit's boxes. At midnight , it seemed he has been chosen. By who ,for what , he still don't know. All he knows for sure is someone entering the shop while his was fainted . Eloise . John strangely seems to recover. In a dream ,He saw her feet through the slightly open door and an overwhelming feeling of familiarity take over him. He couldn't place it , however it felt as if he had known her his whole life. Who is she? Why does her voice remind him the cold winter when his mother had given him her last present. A finale gift before her passing.